Dispatcher - Edmonton City Centre Must have dispatch experience

Posted 6 days ago

Job Details

Full Time

Location

Job Description

Job Skills / Requirements

•Take incoming radio, phone and in-person calls, document details and escalate to proper resources
•Dispatch Security, Cleaning Services and Building Operators to calls as required
•Dispatch security services to critical facility issues, including medical, fire, and disturbances
•Provide detailed documentation of activity as called into the dispatch center into event logs
•Dispatching for emergency situations (EPS, EMS, EFD)
•Monitor CCTV and provide support to Security Agents responding to calls
•Oversee facility monitoring systems, and escalate when equipment signals an alarm
•Communicate and provide regular updates by email distribution groups for all events on the property
•Provide key access through key control system for employees and contractors
•Provide contractor sign in / sign out process; sign out equipment as needed to contractors
•Complete reports and provide information related to a site owned security equipment
•Contact tenants for critical property concerns related to their tenant space
•Obtain/file maintenance inspections and equipment audits from team members
Qualifications:

•PRIOR DISPATCH EXPERIENCE IS REQUIRED
•Strong written and verbal communication
•Strong interpersonal skills for contractor and customer interactions
•Computer literacy with multiple computer software programs
•Ability to prioritize work tasks
•Able to display objectivity and sound judgement
•Willingness/Ability to learn and retain large amounts of information
•Possess crisis management skills and work under stressful conditions
•Above-average observation skills
•Ability to follow policy and procedure
•Dependable and professional in all job functions

Education Requirements (Any)

High School Diploma/GED

Additional Information / Benefits

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Paid Vacation

This job reports to the Client Service Manager

This is a Full-Time position

Number of Openings for this position: 1

About Paladin Security

Paladin Security Group is the security company of choice amongst some of the most respected institutions in the country, protecting the public and government facilities. We are committed to offering the best employment and career development opportunities in the security industry because we want the very best and brightest people our industry has to offer.