Enterprise Customer Success Partner - Canada

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Enterprise Customer Success Partner - Canada

Key Responsibilities & Tasks

The Enterprise Customer Success Partner is the customer's advisor on SAP business capabilitiesand benefits, driving the end-to-end customer journey, from discovery to realization, with focus on adoption and consumption. The ECSP will help define and drive customer transformation, value realization and successful business outcomes. They willorchestrate with the Internal Account team members and the partner ecosystem to deliver the intelligent enterprise.

Customers Transformation

• Coordinate the SAP value proposition across the account team, including mapping business cases to solution capabilities, prioritizing customer requirements, creating implementation strategies with partners.
• Orchestrate business outcome-based roadmaps with both short and long-term focus
  

Solution Adoption and Consumption

• Facilitate creation of a success plan and an adoption plan.
  

• Facilitate delivery of 1st value and mitigate adoption risk.
  

• Provide support for Operational Readiness
  

• Drive full value of customer goals and provide recommendations for value case updates and continued adoption and consumption based on usage metrics.
  

• Function as the ERP focal point during customer transformation
  

• Advise and align with our customers to Industry best practices
  

Innovation and Growth

• Build on customer momentum to ensure ongoing renewals and growth
  

• Lead SAP industry best practices discussions to support our enterprise clients
  

• Drive renewal by demonstrating achieved value and providing insights on solution optimization.
  

• Extend and accelerate customer transformation.
  

• Develop use cases to support expansion of and new value in customer priorities.
  

• Innovate with customer to fuel new growth.
  

• Facilitate customer references.
  

Experience & Educational Requirements

• Experience with Enterprise Level software organizations
  

• Strong understanding around business architecture which could include Solution Management, Sales, Presales, Adoption/Consumption, Consulting, Operational or Business Development roles
  

• Knowledge of Cloud, Hosted Services, SAAS/ PAAS/ IAAS models and cloud-based commerce/ business models and networks.
  

• Experience advising complex, global transformations and driving customer outcomes, renewals, and expansions.
  

• Knowledge of SAP's offerings.
  

• Experience with business/financial case analysis and creation.
  

• Experience with business and IT alignment in large businesses, large business (account) management, account engagement designand facilitation.
  

• Experience in a complex, matrixed environment.
  

• Record of building strong customer relationships.
  

• Strong industry experience within Oil and Gas (Energy) and/or Mining
  

• Fluency in English, any other language an asset.
  

• Fluency in the language of local markets desirable.
  

• Education Bachelor's degree (or equivalent) required, MBA or equivalent degree from accredited university preferred.
  

• Demonstrated experience supporting large accounts
  

• Candidates must be located in the region corresponding to the account they will support
  

SAP is not offering relocation benefits for this role at this time.

SAP is not offering visa sponsorship for this role at this time.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP's commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 112,000 - 242,100 CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com

Requisition ID: 404329 | Work Area: Sales | Expected Travel: 0 - 50% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

Requisition ID: 404329

Posted Date: Sep 4, 2024

Work Area: Sales

Career Status: Professional

Employment Type: Regular Full Time

Expected Travel: 0 - 50%

Location:
Calgary, AB, CA, T2P 5E9