Site Reliability Engineer I

Work Location:
Toronto, Ontario, Canada

Hours:
37.5

Line of Business:
Technology Solutions

Pay Details:
$65,600 - $98,400 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Provides a broad range of systems / application support, research and analysis, administration, performance availability monitoring and management for own area.

CUSTOMER

• Perform controlled resolution of incidents and problems including prioritization and escalation liaising with business and technology partners as appropriate
• Service applications / systems and provide a level of application/ systems/ operational availability that meets or exceeds established standards/service levels, while minimizing operational risk
• Partner with key stakeholders to schedule changes of supported components in accordance with the approved change management procedures; implement changes with proper testing, stakeholder signoff, monitoring and with minimal impact to the business
• Continuously strive to improve the stability of production environment by partnering closely with key stakeholders on setting up, maintaining and monitoring applications/systems, ensuring availability targets are met
• Provide effective day-to-day support for applications/systems through accurate problem identification and timely resolution of production issues; perform controlled and timely resolution of incidents while prioritizing and monitoring client satisfaction
• Ensure timely notification and escalation of possible issues/problems, options and recommendations
• Deliver effective and defect-free support, researching system issues / opportunities, overseeing the execution of recommendations, and maintaining accurate documentation
• Identify and address application and data issues and cross-capability and cross-release issues that affect application integrity
• Act as partner in scheduling, packaging and releasing new applications and manage all application releases according to approved governance and gating criteria
• Responsible for incident management (2nd level), monthly maintenance, state of health monitoring, and SLA maintenance
• Provide effective day-to-day production support for applications through accurate problem identification and timely resolution of production issues
• Improve stability of the production environment by assisting in setting up, maintaining and monitoring applications/system

SHAREHOLDER

• Monitor the performance of the environment by using meaningful metrics
• Provide Disaster Recovery support by assisting in defining / reviewing disaster recovery plans and by participating in testing
• Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization
• Ensure effective change management discipline is used
• Adhere to existing processes/standards, business technology architecture, risk and production capacity guidelines; plan, monitor and escalate issues as required
• Identify/implement process improvements to enhance revenue, customer experience and/or reduce costs
• Comply with well-defined enterprise technology delivery practices and standards and project management disciplines
• Continuously enhance knowledge/expertise in TD services, applications, infrastructure, analytical tools and techniques that can contribute to effective solution development/delivery
• May perform testing according to test plans, monitor and report on results, and work with others on problem resolution

EMPLOYEE / TEAM

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation, and teamwork and ensure timely communication of issues/ points of interest
• Support the team by continuously enhancing knowledge / expertise in own area and participate in knowledge transfer within the team and business unit
• Keep current on emerging trends/ developments and grow knowledge of the business, related tools, and techniques
• Participate in personal performance management and development activities, including cross-training within own team
• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities
• Contribute to the success of the team by willingly assisting others in the completion and performance of work activities; provide training, coaching and/or guidance as appropriate.
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand ambassador for your business area/function and the bank, both internally and/or externally

BREADTH & DEPTH:

• Performs work on all aspects of the application/system support
• May act as a reference for team members or clients
• Tasks are moderate to highly complex and performed under minimal management supervision
• Actively involved in resolving client applications issues
• May configure, upgrade, administer business applications in coordination with appropriate stakeholders
• May develop scripts using appropriate tools to address gaps in the application/system, to simplify and enhance the application/system environment
• Performs problem determination including data gathering and analysis
• Reports to a Practice lead
• Works within a Platform POD
• Utilize JMeter to conduct performance test Executions on various applications, identifying and addressing performance bottlenecks and issues.
• Subject matter expert and consults with clients, team, and/or project team to provide technical guidance and highly complex troubleshooting/problem resolution
• Research industry standards, best practices and new innovations in technology and makes recommendations
• Advanced knowledge of the business, the broader organization, technical environment, processes, procedures, tools and other relevant technology areas (e.g. Architecture, Infrastructure, Security etc.) from a design / support / solutions perspective
• Ability to identify issues and gaps, and keep on top of emerging industry trends in the SRE discipline

EXPERIENCE AND / OR EDUCATION

• Undergraduate degree or Technical Certificate
• 3-5 years of relevant experience
• Track record of leading successful large scale engagements with end to end Performance testing/engineering experience
• 3+ years of Performance Testing/Monitoring of Web Applications
• Proficiency in various scripting techniques, develop custom codes for enhancing and customizing performance testing scripts and scenarios using JMeter where applicable
• Must be able to code with a programming language using standard software development practices like unit testing and iterative development
• Possess good knowledge in network and edge technologies
• Demonstrate excellent Linux fundamentals and solid understanding of diagnosing system utilization
• Experience working with Agile methodologies
• Possess excellent documentation and communication skills, with the ability to influence others
• Familiarity with CI/CD pipeline for performance testing
• Experience with Performance test framework development and automation
• Experience working with large scale distributed systems & large data volumes
• Experience with some of the following technologies and services:
• Cloud based Infrastructure as a Service (especially Azure)
• Container based service schedulers (e.g., Docker, ECS, Kubernetes, etc.)
• MySQL, Java, Python
• Performance tools like JMeter, Loadrunner etc.
• Log management tools (Splunk)
• Monitoring systems (Prometheus, Dynatrace, Datadog)
• Strong analytical and problem-solving skills, with the ability to diagnose performance issues and propose effective solutions
• Ability to take up additional responsibilities and mandates like Chaos Engineering, Observability, etc., towards the transitioning to a SRE role
• Able to define data strategy and collaborate with the Test Data Management team to generate on-demand data.
• Expertise in adopting In house client side performance testing tools like UX Engine to measure End User Experience, wherever applicable
• Experience in developing Virtual Services using Mountebank for all Performance testing requirements

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):
Sans Objet