ServiceNow Functional and Technical Senior Consultant

Job Type: Permanent
Work Model: Hybrid
Reference Code: AFA-128099
Primary Location: Toronto, ON
All Available Locations: Toronto, ON; Calgary, AB; Montreal, QC; Ottawa, ON; Vancouver, BC

At Alexis Fiscal Advisory, we specialize in delivering innovative enterprise service solutions, helping organizations optimize their workflows, enhance digital transformation, and drive efficiency. As a trusted partner in ServiceNow implementations, we work with top-tier clients to design, develop, and integrate industry-leading solutions that streamline business operations.

We are committed to fostering a culture of collaboration, professional growth, and client excellence. By combining deep technical expertise with a people-first approach, we help businesses unlock the full potential of ServiceNow, improving service delivery and business outcomes.

• Work on high-impact ServiceNow implementation and digital transformation projects for leading enterprises.

• Collaborate with industry experts in IT service management (ITSM), automation, and enterprise solutions.

• Enjoy a dynamic and flexible work environment with opportunities for professional growth and certification.

As a ServiceNow Consultant, you will be responsible for designing, implementing, and optimizing ServiceNow solutions that enhance business processes and service management frameworks. You will:

• Lead ServiceNow projects, from initial design to final deployment.

• Conduct workshops and requirement-gathering sessions to understand client needs.

• Design and implement ServiceNow modules for ITSM, HR Service Delivery, IT Operations, and more.

• Develop and execute test scripts, conduct system demonstrations, and support sprint planning.

• Work closely with clients to understand business challenges and develop customized ServiceNow solutions.

• Facilitate training sessions to educate clients on ServiceNow functionalities and best practices.

• Provide ongoing support and enhancements for ServiceNow deployments.

• Stay updated on the latest ServiceNow advancements and certifications.

• Leverage JavaScript, API integrations, and automation tools to enhance system performance.

• Implement ITIL and project management best practices for seamless service delivery.

At Alexis Fiscal Advisory, our Enterprise Service Solutions team specializes in transforming organizations through ServiceNow innovation. We help businesses enhance productivity, automate workflows, and create seamless service experiences for employees and customers.

• ServiceNow Experts: Our team includes certified specialists in ServiceNow ITSM, ITOM, HRSD, and more.

• Industry-Leading Implementations: We help organizations of all sizes leverage ServiceNow’s full potential.

• Client-Centric Approach: We focus on collaboration, training, and continuous improvement.

• Commitment to Innovation: We integrate automation, AI, and cloud-based technologies for scalable solutions.

You are someone with:

• 3-5 years of experience designing and implementing ServiceNow solutions.

• Experience in client-facing roles, with strong communication and relationship management skills.

• Ability to facilitate workshops, gather requirements, and implement ServiceNow solutions based on best practices.

• Proficiency in JavaScript, APIs, and web technologies for ServiceNow customization.

• Strong knowledge of IT service management (ITSM), IT operations (ITOM), and workflow automation.

• Certifications (preferred but not required):

  • ServiceNow Certified System Administrator (CSA)

  • ServiceNow Certified Implementation Specialist (CIS)

  • ITIL 4 Foundation

  • Project Management Professional (PMP)

• Bilingualism (French & English) required for Quebec-based positions due to client interactions.

• Salary Range: $72,000 - $138,000

• Bonus Program: Performance-based incentives

• Comprehensive Benefits Package:

  • Mental health support ($4,000 annually)

  • Flexible benefit spending account ($1,300 annually)

  • Generous paid time off (38+ days, including company-wide closures)

  • Hybrid work model with flexible scheduling

At Alexis Fiscal Advisory, we foster an inclusive work environment where diverse perspectives drive success. We encourage applications from individuals of all backgrounds, including underrepresented communities.

Accommodations are available upon request during the recruitment process.

Ready to elevate your career in ServiceNow consulting and enterprise service solutions? Join Alexis Fiscal Advisory today and become part of a team that’s shaping the future of digital transformation and business automation.

Apply now!